Privacy Policy

Last updated: June 2025

1. Introduction

SpecsAreUs is committed to protecting your privacy and ensuring that your personal and medical information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) and the Health Professions Council of South Africa (HPCSA) ethical guidelines.

2. Information We Collect

• Full name
• Email address
• Phone number
• Delivery address
• Prescription details (if provided)
• Medical information relevant to optometric services
• Payment details (processed securely via third-party providers)

3. Why We Collect Your Data

We collect your personal and health-related data to:

• Process and deliver your orders
• Provide prescription eyewear and optometric guidance
• Communicate important service updates
• Comply with medical recordkeeping standards as per HPCSA
• Improve our online services and customer experience

4. Storage and Security

All personal and medical information is securely stored and protected. We retain prescription and clinical data in accordance with HPCSA recordkeeping requirements, and restrict access to authorized staff only.

5. Sharing of Information

We will not share your personal or medical information with any third parties unless:

• You give us written consent
• We are legally required to do so
• It is necessary to protect your health and well-being

6. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal data
• Withdraw consent at any time (subject to legal/medical obligations)

7. Use of Cookies

Our website uses cookies to enhance your experience and monitor website performance. You can manage cookie preferences via your browser settings.

8. Third-Party Services

We use secure third-party payment processors (e.g., Payflex, Yoco, Shopify Payments) to handle transactions. We do not store your credit card details.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 without parental or legal guardian consent.

10. Policy Updates

This privacy policy may be updated from time to time. Please review it periodically to stay informed.

11. Contact Us

If you have any questions or concerns about your personal data or this policy, please contact us at:

SpecsAreUs (Powered by Nirvana Optical)
📧 admin@specsareus.com
📍 Mafikeng, South Africa
☎️ 018 338 1015