Terms And Conditions

Terms & Conditions

Welcome to SpecsAreUs. These terms and conditions outline the rules and regulations for the use of our online store, operated by Nirvana Optical in South Africa.

1. General Information

By accessing this website and/or purchasing from us, you agree to be bound by these Terms & Conditions, including our Privacy Policy. If you do not agree, please do not use our services.

2. Who We Are

SpecsAreUs is powered by Nirvana Optical, an HPCSA-registered optometry practice based in Mafikeng, South Africa. All prescription lenses are dispensed under professional supervision.

3. Products & Services

  • We sell non-prescription and prescription-ready eyewear and accessories.
  • Prescription lenses require a valid and up-to-date script.
  • Lens customizations (reading or bifocal) will be manufactured according to the prescription you provide. We are not liable for incorrect scripts submitted by the customer.

4. Pricing & Payments

  • All prices are listed in South African Rands (ZAR) and include VAT.
  • We accept payments via Payflex, credit/debit cards, and other secure options.
  • SpecsAreUs reserves the right to change prices at any time without prior notice.

5. Shipping & Delivery

  • Orders are shipped nationwide within South Africa.
  • Delivery times are estimated on the product page and checkout. Delays beyond our control (e.g. courier delays) are not our responsibility.

6. Returns & Refunds

Refer to our Refund Policy for information about eligibility, timeframes, and processes.

7. Intellectual Property

All content on this website (text, images, branding) is the property of SpecsAreUs and may not be used without written permission.

8. Liability & Disclaimer

  • We aim for accurate descriptions and images, but SpecsAreUs does not guarantee that all products will meet personal expectations.
  • We are not liable for misuse of eyewear or negligence in handling lenses.

9. Medical Disclaimer

This website does not replace a physical eye exam. All prescription products are dispensed in accordance with your submitted prescription. If your vision changes, please consult an optometrist.

10. POPIA Compliance

We are compliant with the Protection of Personal Information Act (POPIA). Your data will only be used for processing your orders and improving your experience. For more, see our Privacy Policy.

11. Contact Us

If you have questions about these terms, contact us at: