Shipping & Returns
Here’s everything you need to know about delivery times, fees, and returns at SpecsAreUs.
📦 Shipping Information
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Standard Delivery: 2–5 working days for non-prescription items.
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Prescription Orders: 5–7 working days depending on lens type and coating.
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Shipping Fee: R135 flat rate across South Africa.
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Courier Partner: We use trusted national couriers with tracking and delivery updates.
🔁 Returns & Exchanges
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Non-Prescription Products: Return or exchange within 7 days of delivery if unused and in original condition.
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Prescription Products: Unfortunately, due to their custom nature, prescription lenses are non-refundable.
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Faulty Items: If you receive a damaged or incorrect item, contact us within 48 hours with clear photos and order number.
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Return Process: Email us at admin@specsareus.com with your order details to start a return.
Note: We reserve the right to decline returns that don’t meet our policy terms.